FAQs
You Asked, We Answered
We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.
Returns and Refunds
How It Works?
We gladly accept returns and exchanges.
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Contact us within: 14-days of delivery, but freight cost gets deducted from the total amount
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Ship items back within: maximum 30-days of delivery
Under the following reasons we can not accept returned or exchanged, because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
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Customized or personalized orders
Product stuck in country's customs
Any ruins to product after shipping from our side
Conditions of return:
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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Policies at Black Bear Co.
Things You Need to Know
At Black Bear Co., we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Cancellation Policy
We don't accept cancellations
Yet, please contact us if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Privacy Policy
All About Your Information Security
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and we work hard to protect your information and put you in control.
A Privacy Policy agreement is the agreement on collecting personal data from users. It’s important to respect privacy rights and follow data protection laws.
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As a business owner, we receive certain personal information about customers when placed an order or contact us about a potential order, such as name, postal address, email address, and phone number.